₹ US$ Wednesday, 14 Oct 2026 --:--:--

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Critical complaint - SR-102810 min ago

New service request - SR-102925 min ago

AMC renewal due - Green Energy2 hrs ago

Warranty claim approved - WC-041Today

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Assign engineer - SR-1028 (Critical) Schedule today's service visits Approve warranty claim - WC-042 Review preventive maintenance plan

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Customer Service, Warranty, AMC & Plant Support

Last refreshed: 06:14 PM

28 Open Requests Across all plants

3 Critical Cases Immediate action

4 SLA Risk May breach SLA

84 Active AMC 12 renewals due

126 Active Warranty 14 expiring soon

92% CSAT Rating 4.6 / 5

Service Request Pipeline

New → Closed

New 6 Assigned 8 Scheduled 7 Service Visit 4 Diagnosis 2 Repair 3 Resolved 5 Closed 9

Service Work Queue

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All Critical SLA Risk Today AMC Warranty

Ticket	Customer	Plant	Type	Engineer	Priority	SLA	Status
SR-1024	ABC Industries	ABC Plant	Breakdown	Rahul	Critical	4h	In Progress
SR-1025	Green Energy	Green Plant	AMC Visit	Amit	High	8h	Scheduled
SR-1026	XYZ Power	XYZ Plant	Warranty	Suresh	Medium	24h	Open
SR-1027	SunPower	Sun Plant	Preventive	Priya	Low	48h	Resolved
SR-1028	MaxSolar	Max Plant	Complaint	Rahul	Critical	2h	New
SR-1029	ABC Industries	ABC Plant	Breakdown	Amit	High	6h	Diagnosis

Plant / System Health

Solar assets

ABC Industries250 kW

Healthy

XYZ Energy500 kW

Alert

Green Solar100 kW

Offline

SunPower200 kW

Generation Issue

Engineer Workload

Open jobs: 26

Rahul

Amit

Suresh

Priya

26 Open jobs 11 Today's visits

AMC & Warranty

Coverage

84Active AMC

12Renewal Due

7Expired

126Active Warranty

8Claims Pending

14Expiring Soon

Today's Service

Wednesday, 14 Oct 2026

09:00 ABC Industries Breakdown

11:00 Green Energy AMC Visit

13:00 XYZ Power Warranty

15:30 SunPower Preventive Maintenance

Preventive Maintenance

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6Due Today

18Due This Week

42Completed

4Overdue

Quick Action

New Service Request New Complaint Schedule Service Assign Engineer New AMC Warranty Claim

Customer Feedback

4.6

4.6 / 5Average Rating

92%CSAT

84Feedback Received

8Feedback Pending